Is Your Hotel Phone System A Star?

If you manage a hotel than you must be aware of the fact that modern day travellers are very demanding because they need best of the services and facilities. Sometimes hoteliers struggle with providing the best of the services because they do not know how to get perfection in smallest details. This article deals with one such minute detail that you must pay attention to if run a hotel. We are talking about the must have features of hotel phone systems. Even though mobiles phones have become pervasive and they serve almost all the functions that the normal phone systems do but fact of the matter is that international travellers still depend heavily on hotel phone system for connectivity as their mobile phones often do not work outside the country of their residence.


Room extension is something that is very basic because it connects one room to another. This feature is very helpful to guests if they have done group check in or even cases where there are two guests staying in two different rooms and both of them are international travellers. We have observed that even domestic travellers prefer to connect over hotel phone system if they have to connect to each other because it is so easy to do. You just have to dial the room number.

Concierge service on call is another feature that is liked very much by travellers because all there travel related requirements can be taken care of by dialling one number. Although not all hotels provide this service due to its high cost, the ones that provide it make their customers very happy. Having a concierge service on your phone system tells that you care about your customers. The hotels that do not provide this service so simple other things to make their customers. For example, many hotel run alarm services under which they wake their customers whenever demanded by them.

Nowadays many hotels have started providing audio and video conferencing services through their phone network. It is understandable that these services are costly at present but their cost is falling rapidly with time and we envisage that very soon it will become a hygiene factor. Audio and video conferencing service on your phone system can make your hotel stand out from the crowd; hence you should try to provide it to your customers.  There are many other things that you can do to make your hotel’s telephone system work exceedingly well.

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